ONLINE RETURN POLICY

Clothing can be exchanged or returned back to the original payment method if sent back or brought back in store within 7 days of receiving. Shoes can be exchanged or returned back to the original payment method if sent back by mail or Brough back in store within 7 days of receiving. Accessories: Handbags, sunglasses, jewelry, accessories, special orders and SALE items are FINAL SALE, and cannot be refunded, exchanged or returned for a store credit.  No exceptions.  

All sale items or discounts more than 15% off are final sale. 

After the 7-day period, all items become final sale. All exchanges are final sale, unless the item being exchanged is due to a damage, or an issue on our end. Items must be in NEW condition with original tags attached or shoe box, cannot be worn, washed, or altered. The return total will be credited back to the original method of payment used during checkout and will post within 7 - 10 business days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Customers are responsible for the cost of shipping on all returns. Monkee’s of Lakewood Ranch is not responsible for packages lost or stolen in transit.

All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from the Lakewood Ranch store location. Please contact us directly with any questions or concerns.
 
SHIPPING

Monkee's of Lakewood Ranch offers a $15 Flat Rate shipping option within the United States.  Free Shipping on all orders over $250.  We ship via UPS and USPS. We offer a FREE pick-up in-store option for local customers. Orders usually ship within 2 days. After your order has shipped, you will receive a tracking number to keep an eye out for your packages. Please note that delivery dates will vary based on your location.

Not all of our inventory is sold online due to vendor restrictions. PLEASE EMAIL us or call us, and we will be happy to work with you on filling your order.